Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard delivery takes 5-12 business days for most destinations worldwide. Express shipping (3-5 days) is available at checkout for an additional fee.

Do you ship internationally?
Yes! We ship to over 100 countries. Shipping costs and delivery times vary by location.

Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied, simply contact us and we will process a full refund—no questions asked.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and major cryptocurrencies.

Digital Products

How do I receive my digital product?
After purchase, you will receive an instant download link via email. Log in to your account anytime to access your downloads.

Can I get a refund on a digital product?
Yes, within 30 days of purchase if the product is not as described or does not work as advertised.

Account

How do I create an account?
Click “My Account” in the top menu. You can also create an account during checkout.

Contact Us

Have a question not answered here? Contact us anytime and we will respond within 24 hours.

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Ouvia Shop - AI Art & Developer Tools | shop.ouvia.fun